Customer Support Reps

Our Mission is to help entrepreneurs and businesses grow by cutting down their hr cost upto 70% through reliable offshore assistancy.

Step Up Your Productivity

Phone Support​

24/7/365 or fixed hours of the day. Our reps have neutral english accent with excellent communication skills and bring years of contact center experience to the table.

Email Support​

Reduce your response time, handle all email issues & inquiries by experts who tackle all stages of process very diligently. Real time support to manage and effectively handle all customer questions via email.

Chat Support​

In app or web initiated, our agents are quick & follow your process, create interactive replies & solve problems. Promote, cross sell or upsell products & services and guide customers on next steps during their engagement.

Helpdesk​

IT support reps who give software, hardware, mobile & BYOD support. Flexible tier 1,2, & 3 support solutions. With latest technology, training & support at their disposal, our agents are your next gen tech mavens.

Social Media/ Content Moderation

Your customers are interacting with your brand & sharing experiences on blogs, social networks & community pages. we ensure your brands well being in the digital world and also support customers during their digital engagement with your brand.

Ticket Handling

It has proven to be very time efficient and a robust channel that streamlines processes. Our agents are well versed with zendesk, freshdesk & other ticket support software’s. Closing tickets or escalating high value tickets to internal teams, they follow the protocols and offer solutions that get the most positive outcome for your customers.

Livtual Advantage

Get started toward a new level of productivity.

Talk with one of our experts today about getting started with your own virtual assistant.